lesson
Mediation Techniques for Teams
Apply basic mediation techniques to help resolve disputes between team members.

Apply basic mediation techniques to help resolve disputes between team members.
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7 lessons
Identify sources of workplace conflict and apply communication, mediation, and consensus-building techniques to transform disagreements into constructive outcomes.
describe teamwork, group dynamics, and conflict resolution and how they can impact the collective outcome;
analyze how teams can produce better outcomes through cooperation, contribution, and collaboration from members of the team;