lesson
Customer Service Fundamentals
Apply core customer service principles including active listening, problem-solving, and professional communication.
Updated 1 month ago · 4 views
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This lesson is part of a track
Public learning track
Industry Knowledge and Workplace Readiness
4 lessons
Goal
Develop industry-specific vocabulary, understand job functions across major industries, and apply core customer service and digital workplace skills.
4 lessons
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- Understanding Industry-Specific TerminologyUp next
- Job Functions Across Major IndustriesNot started yet
- Customer Service FundamentalsYou are here
- Workplace Technology and Digital ToolsNot started yet
Learning standards covered
127.15(d)(1)(A)Texas Essential Knowledge and Skills (TEKS) · Career · 9th Gradeexplain the importance of dressing appropriately, speaking politely, and conducting oneself in a manner appropriate for the profession and work site;
127.15(d)(2)(A)Texas Essential Knowledge and Skills (TEKS) · Career · 9th Gradedemonstrate dressing appropriately, speaking politely, and conducting oneself in a manner appropriate for the profession and work site;